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Customer Service Basics for Any Librarian

Description:
Information seekers interact daily with library staff to meet their information needs. Do you have the necessary customer skills it takes to engage in successful interactions with your patrons? This one hour webinar helps reference staff identify necessary skill sets needed for any reference interaction whether it is face to face, virtual or on the telephone.
 
Date:
Tuesday, February 12, 2019
Time:
1:00pm - 2:00pm
Location:
Online Webinar--Lyrasis
Campus:
Online Webinar
Categories:
  Customer Service  

Event Organizer

Heather Campbell Shock

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